You have a question? We've got the answer!

Am I a good fit for the team?

Are you motivated, curious, and want to make a sustainable contribution to the digital health sector? Then your chances are good.

Disclaimer: dog lovers preferred.

And where do you get this top-notch espresso now?

It’s available in our office in Vienna at Kettenbrückengasse, in the immediate vicinity of the Naschmarkt. But in addition to our headquarters in Vienna, we also have a location in Budapest. This is no coincidence because two of the three co-founders are native Hungarians.

At which locations are you represented?

We currently have 2 offices in the heart of Europe, Vienna and Budapest. Another location on the East Coast of the USA is planned for 2022.

Can I also send you an unsolicited application?

Even if there is no suitable role advertised for you at the moment, we are happy to receive your unsolicited application!

Can I apply for a job?

We are always looking for new, motivated talent. You can find our open positions under "Career". But even if we don't have anything specifically advertised at the moment, we'd be happy to receive your unsolicited application.

Can your product be customized?

Every use case is unique. That's why we designed our technology from the start to best meet the individual needs of our partners.

Do I have to sign up for an app subscription?

No, you can of course also use the XUND app free of charge in the basic model. After registration, you will receive 2 drops which you can use to perform symptom or illness checks. Once your drops are used up, you can earn additional ones, e.g. by providing feedback, rating us, or recommending XUND to your friends.

If you like XUND and want unlimited access for you and your family, you can always sign up for a monthly or yearly premium subscription.

Do you allow home office?

We support the new working conditions that COVID-19 in particular has brought us. Therefore, we also enable the desire to work partially from home.

Do you have access to user data?

We respect the data sovereignty of our users. That's why through structural and technological barriers we have made it impossible for others to access personal information stored in our system.

Do you work together with medical doctors?

We have our own team of medical doctors who verify the quality of every single piece of information in the medical database based on reference literature and experience from the medical practice.

How can the Medical API be technically integrated?

Our API supports integration with cross-platform mobile solutions and does not require native components. However, some of the mobile SDKs are built for specific native environments.

How do you ensure the quality of the medical content?

Our medical content is created and validated in cooperation with the Thieme Group, tailored to our offering.

How do you protect sensitive health data?

Security and data protection are very important to us. That's why we have not only opted for state-of-the-art encryption methods and a sophisticated database architecture, but also for local storage in Austria. This ensures that health data stored with us never leaves the European legal area.

How does the pricing model work?

We generally pursue a usage-based pricing model. Depending on the use case, company size and time horizon, flat-rate agreements are also a possibility.

In which languages is the medical content available?

Currently we offer our content in English, German and Hungarian. If needed, we are able to provide a new language in cooperation with our partner Lengoo in up to 8 weeks.

Is all content created or reviewed by medical doctors?

Our technology is based on two pillars, one quantitative and one qualitative. Using AI, several million medical publications are analyzed and then reviewed again by our doctors with literature and practical experience. So it's the symbiosis of both worlds and our standardized quality assurance systems that make the difference.

Is it possible to try the technology for free?

You can get access to a 30-day trial period through our developer portal. After the free trial, we will find a long-term solution for your needs.

Is it still possible to invest?

Being a growth-oriented startup, fundraising is always a topic of high relevance. After the round is before the round, so we are always happy to get in touch with potential investors who are interested in joining us on our journey. If you would like to stay up to date with our latest developments and fundraising activities you can sign up for our newsletter or get in touch directly with Tamás, who is managing our fundraising activities.

Is there a white label solution for immediate integration?

If you want an out-of-the-box version, you can customize one of our white-label solutions and easily embed it in your environment. Currently, we offer a white-label chatbot and a web app.

What are the use cases?

Our B2B(2C) model opens up completely new use cases across the entire healthcare industry, e.g. for insurance companies, hospitals and pharmaceutical companies. After all, we want to be the operating system for tomorrow's healthcare and help our customers to digitalize the patient journey holistically.

What diseases do you cover?

Our AI can automatically analyze millions of medical publications and process data on over 4.000 medical conditions. However, in order to provide our users with statistically relevant and meaningful results, XUND prioritizes the most common medical conditions out of this dataset, that account for the vast majority of illness cases.

What do you do better than Dr. Google?

Every single piece of information in our medical database is based on peer-reviewed medical literature. Using artificial intelligence, our decision algorithms can process more than 2 million medical publications to analyze over 4,000 disease patterns. While Google suggests the condition with the best search engine optimization, XUND helps to identify the medically and statistically most relevant causes.

What does a collaboration with you look like?

We provide access to XUND's technology via our API interface. This allows healthcare providers to use our algorithms and medical database and develop their own solutions based on them. So basically it's a B2B(2C) business model where healthcare providers use our technology and pass it on to their target audience.

What happens if I lose my smartphone?

When using the apps from XUND, your data is stored in your Health Safe and protected from third parties through end-to-end encryption. With your personal account, you can regain access to all your data from a new device anywhere and at any time.

When is Android available?

We are working at full speed on the launch of the Android version. To get a first impression, you can sign up for our beta phase.

Where are the data centers located?

The data centers of our cloud provider Exoscale are certified according to ISO 9001 and ISO 27001 and are located in a military building in Vienna.

Where can I find more details about your privacy practices?

If you would like to exercise any of your GDPR data protection rights (see point 7 of our privacy policy), or simply have questions about what happens to your data, feel free to email us at privacy@xund.ai. Our data protection officer will be happy to answer your questions.

Where can I request a non-binding offer?

We are pleased about your interest and check every request carefully. The best way is to use our contact form or simply send us an e-mail to hello@xund.ai. We will get back to you as soon as possible.

Which cloud provider do you work with?

We have a partnership with the largest Austrian telecommunications company A1 Telekom and therefore also use the services of Exoscale, a 100% subsidiary based in Switzerland.

Which languages are spoken at XUND?

Whether German, English, Hungarian or Viennese - you will sooner or later hear all these languages spoken at XUND. You should primarily be able to speak English, although some positions also require German or Hungarian language skills. You can find the exact requirements in the respective job description.

Which subscriptions can I choose between?

We distinguish 3 different types of subscriptions: 

  • Basic and free, but with limited features
  • € 3,99 per month, including all premium functions
  • € 35,99 per year, including all premium features and a cost advantage of about 25%.

Who can use the app?

We want to treat the health of our users responsibly. That is why we have set a minimum age of 18 years. In addition, there are a few restrictions that we, as a medical device manufacturer, have to define. You can find more information about this in the app in the user manual.

Who is behind XUND?

Tamás, Lukas and Zoltán, founded XUND in 2018. Since then, the team has grown to over 25 employees in two offices in Vienna and Budapest.

Who is currently invested in XUND?

We closed our first institutional financing round in March 2020, when the Haselsteiner Familien Privatstiftung through Peak Pride and the Tyrolean Business Angels GmbH joined our shareholder team. The founders, however, still hold the majority of the company's shares.

Why did you found XUND?

We were driven by our passion for entrepreneurship and healthcare. From the very beginning, our vision was to create a digital interface between patients and the healthcare system, and help improve the quality of and accessibility of healthcare.

Why do I need to create an account?

With XUND, we want to provide you with a personal health assistant. With an account, we ensure that you can access your data anywhere and anytime.

Why do you focus on partnerships?

Only through a joint effort will we succeed in improving the quality and accessibility of healthcare. That's why we have taken a partnership approach from the very beginning, working with universities, research institutions and innovative companies of all sizes.

Your question wasn't on the list?

Tell us your question and we will be happy to answer it. We also appreciate any suggestions or requests.