Symptom Check

Navigate users to the right care

Help users understand their symptoms and take the right next step. Symptom Check identifies the most likely causes and navigates them to the right care within your ecosystem, helps reduce avoidable visits, and supports better health outcomes. Symptom Check and Illness Check are part of the same medical device.

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What you get

The industry’s first Symptom Check based on a class IIa medical device under the MDR
Structured outputs in PDF and FHIR format for better pre-triage and documentation
540+ covered conditions and over 21,000 symptom variants

Target audience

Users who are experiencing symptoms and seeking guidance on possible causes and recommended next steps in care.

Real-world applications

Seamless navigation

Symptom Check facilitates outcome-specific navigation to personalized pathways, such as telemedicine services or other digital health solutions.

Pre-consultation assessment

A preliminary assessment with Symptom Check offers users valuable insights into potential causes before the actual consultation takes place.

Patient profile insights

Symptom Check results help you segment large user cohorts and tailor your services and coverages according to their needs.

Symptom Check in numbers

With comprehensive coverage of the most prevalent conditions, Symptom Check delivers reliable guidance at scale and can be seamlessly adapted to meet your language and localization needs.

540+

conditions

21000+

symptom variations

languages

Extend the patient journey with add-on services

Data Insights Ecosystem Management Patient Intent Healthcare Providers Medical Library

Understand your population’s health and make smarter decisions

Our Client Hub provides insights into basic usage trends and can be upgraded with the Data Insights add-on. This unlocks more detailed and granular analytics, such as identifying the most frequently reported symptoms, illnesses, or risk factors by demographic group, and understanding changes in user needs over time. These insights help you detect trends, optimize service offerings, and make data-driven decisions about product development or regional offerings – all while ensuring the protection of your users’ personal data.

Seamlessly integrate your healthcare services

The Ecosystem Management add-on lets you link specific assessment outcomes to your own products or services, such as your existing network of physicians or clinics. By doing this, your users are actively connected to care and pathways that reflect your service infrastructure, helping you to orchestrate automated patient journeys.

Capture user needs with targeted, customizable questions

The Patient Intent add-on allows you to ask users customized questions before they start a Symptom Check or Illness Check, as well as on the report page after completing the assessment. By integrating Patient Intent, you can gather actionable insights while improving engagement and tailoring the user experience across your healthcare platform.

Connect users to nearby healthcare providers

Using structured check results, Healthcare Providers recommends relevant next steps tailored to each user’s needs. These pathways may include recommendations for local general practitioners (GPs) or specialists, nearby pharmacies, or digital health solutions. As the range of available healthcare providers varies from country to country, XUND adapts the recommendations to suit the specific locations. This ensures that users receive personalized and localized healthcare options, optimizing their journey toward better health outcomes.

Provide users with trustworthy illness fact sheets

The Medical Library offers in-depth fact sheets on the most prevalent conditions that were developed in collaboration with medical writers from the Thieme Group, a renowned German authority in medical publishing. Alongside the built-in medical content – which includes basic information on common conditions and over 160 actionable self-care tips – the add-on provides users with reliable resources to help them better understand their symptoms, treatment options, and prognosis.

Discover why we are the partner of choice

Generali

In 2022, Generali Health Solutions GmbH partnered with XUND to enhance the digital patient journey and leverage its AI-based technology. XUND provides features that help complete the comprehensive healthcare experience offered by the Generali Mobile Health app.

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Want to know more?

How many symptoms do you cover?

To maximize the flexibility of our Medical Engine and allow the algorithms to work efficiently, we have developed a comprehensive, multi-layered symptom database for Symptom Check, structured around symptom groups. For a better user experience, we aggregated the symptoms into more than 360 groups and distinguished more than 21,000 specific symptom variations using follow-up questions.

Do you provide a ready-to-use solution?

If you want to get started right away, our Web App is the ideal option. It allows you to customize our white-label solution and easily integrate it into your digital ecosystem. If you're interested in seeing an example of how this can be implemented, take a look at our reference project with hkk Krankenkasse.

Is there documentation for your API?

We provide easy and well-structured documentation, which covers our Symptom Check and Illness Check. This ensures straightforward integration into your systems with minimal effort.

How do you protect sensitive health data?

Security and data protection are very important to us. First of all, all the data we are processing is de-identified by design. On top of that, we have also opted for local storage in Germany. This ensures that health data stored with us never leaves the European Union.

We are committed to achieving compliance with both GDPR and HIPAA regulations by controlling access to sensitive data and encrypting all personal information during storage and transmission. This way, we can guarantee the safe and secure usage of our technology.

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