hkk Krankenkasse

hkk Krankenkasse, a German statutory health insurance provider serving over 950,000 insured individuals, integrated XUND’s Health Check and Symptom Check modules into its offering in March 2025. These tools provide seamless, secure, and data-driven health assessments, guiding its policyholders to suitable offerings in hkk’s ecosystem.

Start date March 2025

Payers

About hkk Krankenkasse

hkk Krankenkasse is a German statutory health insurer, serving over 950,000 members. Headquartered in Bremen, hkk has been providing comprehensive healthcare services for over 120 years. Its portfolio includes preventive care, digital health solutions, and specialized treatment programs, along with benefits that go beyond standard statutory coverage, such as bonus programs and preventive services. With a focus on innovation and cost efficiency, hkk ensures modern, accessible healthcare for its members.

Modules

Symptom Check
Health Check

Add-ons

Data insights
Ecosystem Management
Medical Content
Client Hub
Patient Intent

Regions

Germany

Languages

English
German

hkk Krankenkasse set out to enhance its digital healthcare services by introducing two advanced self-assessment tools from XUND: Health Check and Symptom Check. Both modules were embedded into hkk’s website via a web app, providing policyholders with direct access to personalized health insights.

Symptom Check helps users assess acute symptoms and determine the most appropriate next steps. It connects seamlessly to additional healthcare services, including doctor appointment booking, telemedicine consultations, and targeted hkk treatment programs for specific conditions.
Health Check takes a proactive approach by evaluating individual health risks based on factors such as lifestyle, family history, and medical background. Currently, it covers mental health, cardiovascular health, and tumors.

Outcome – A seamless and guided patient journey

XUND's technology offers all hkk policyholders a data-driven and patient-centric health assessment, empowering them to make informed healthcare decisions anytime, anywhere. Integrated directly into hkk’s existing healthcare services, Health Check and Symptom Check guide users to the next right step in their health journey – whether that means scheduling a doctor’s appointment, engaging in telemedicine, or enrolling in specialized treatment programs. By making digital health assessments easily accessible, XUND strengthens hkk’s service offering, enabling hkk to:

Improve health outcomes through early detection & prevention
hkk policyholders can identify health risks early through Health Check. They receive scientifically validated, easy-to-understand information and personalized preventive recommendations, empowering them to take proactive steps toward better health.
Enable seamless & efficient access to healthcare
Digital health assessments help users navigate the healthcare system more effectively, reducing unnecessary doctor visits while ensuring timely and appropriate care.
Enhance member experience & engagement
Personalized, data-driven health insights and proactive recommendations increase member engagement and trust in hkk’s services. By offering a seamless digital experience, hkk strengthens customer satisfaction and reinforces its position as an innovative leader in healthcare.

Why hkk partnered with XUND

The decision to integrate XUND’s products was driven by several key factors:

Certified medical quality: Both Health Check and Symptom Check are certified medical devices that meet the highest regulatory standards for safety and reliability.
Modular and adaptable solutions: With both Symptom Check and Health Check, hkk can use XUND’s solutions in different, customizable settings to fit its needs.
Personalized support: Throughout the partnership, XUND provided hands-on guidance and a highly personalized approach, ensuring that hkk’s requirements were met with patience and expertise.

Through this collaboration, hkk Krankenkasse is actively driving the digital transformation of healthcare, leveraging innovative solutions to provide optimal support for its policyholders.

Step into the future of healthcare.

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