Generali

Since the company was founded in 1831, Generali has grown into a global insurance and asset management provider that operates in 50 countries. With 82,000 employees serving 69 million customers, Generali is one of the leading insurers in Europe and is constantly expanding its offerings in both Asia and Latin America. The company's strategy centers around being a Lifetime Partner to its customers, offering innovative and personalized solutions, superior customer experience, and advanced digital distribution capabilities.

As part of its commitment to providing lifelong services to its customers and embracing the digital revolution, Generali has joined forces with XUND. Through this partnership, Generali has incorporated XUND’s AI technology to enhance the GMH app and create a comprehensive digital ecosystem for its users.

The GMH app provides its users with medical video consultations, online support for specialist access, and XUND’s advanced tools for assessing symptoms and illnesses. Users do not have to register in order to use XUND’s tools. However, registered users can use doctor consultations and benefit from the ability to store their results for further analysis and future reference.

Furthermore, XUND brings added features to the app, including a medical library, data insights, and the ability to locate healthcare providers specializing in numerous medical fields via Google Maps. These elements greatly enhance the patient journey, ensuring a smooth user experience.

The state-of-the-art technology provided by XUND utilizes artificial intelligence and draws insights from a vast database of medical publications. By leveraging this knowledge, users can make more informed healthcare decisions based on thoroughly assessed data-driven information.

XUND enables Generali to:

• Provide users with cutting-edge medical technology, and navigate them to the right point of care at the right time.
• Promote health literacy and self-care by offering users a medical library that includes comprehensive profiles of the most frequently searched medical conditions.
• Offer a nationwide directory of doctors in Germany, allowing users to search for them via Google Map integration, thus facilitating seamless access to healthcare resources within the user's vicinity. 
• Build long-term relationships with their policyholders and attract new target audiences by making healthcare more accessible through digital front doors.

Generali's decision to collaborate with XUND was driven by two key factors. First, XUND's Medical API holds the distinction of being certified as a class IIa medical device, meeting the industry's highest quality and safety standards. Secondly, both Symptom Check and Illness Check stand out due to their patient-centric design. Compared to similar products, XUND's assessment processes involve asking fewer, more straightforward questions while maintaining state-of-the-art medical quality. This approach not only ensures a better user experience, but also promotes higher user retention as shorter assessments contribute to user satisfaction.